What to Expect β Booking to Pickup
A fast overview of how your rental flows from reservation to final pickup.
π Event Day Reminder
Everything you need before delivery day.
We want your rental day to feel easy, fun, and stress-free. This page covers delivery, setup access, payment, weather, safety, and a few last-minute reminders so there are no surprises.
Adult Required
18+ at setup
Access Needed
36 in. clear path
Payment
Card or exact cash
Weather Safety
15+ mph winds = stop use
Quick videos
Want the fastest way to prepare? These short videos walk through what to expect and how to get ready.
Prepare for Delivery
See exactly how to get your setup area ready before our team arrives.
Bounce House Basics
Learn the most important safety basics for smooth, worry-free fun.
Key reminders before we arrive
These are the details that help us set up safely, stay on schedule, and avoid last-minute issues.
Delivery window
Weβll call the day before with your delivery window. If early delivery could be a problem, please let us know as soon as possible.
Adult required at setup
Someone age 18 or older must be present when we arrive to confirm placement, review setup details, and accept the equipment.
Final payment due at delivery
We accept credit cards or exact cash. Please note that we do not accept checks.
Setup path must be clear
We need at least 3 feet (36 inches) of clear access from the street or unloading area to the setup location.
- Open gates and unlock entry points
- Move vehicles, toys, furniture, and yard items
- Remove pet waste, branches, or other debris
Approved setup surfaces
We can often set up on grass, dirt, turf, or concrete, but the surface must be confirmed in advance. If you originally told us grass and now need setup on a hard surface, please let us know right away. We may need different safety equipment or anchoring methods and may not be able to switch surfaces last minute.
Have power ready
A working outlet should be within about 100 feet of the setup area unless other arrangements were made in advance.
Safety comes first
If we must cancel for safety due to weather, such as high winds, you will receive a rain check credit valid for 6 months.
Add tables, chairs, or more
If you want to add extras, let us know now. Availability can be limited close to event day.
Secure pets and clear the area
Please keep pets secured during delivery and pickup, and make sure the yard and setup area are clear of obstacles, debris, and anything that could interfere with safe installation.
β Good to know
The more we can confirm ahead of time, the smoother delivery, setup, and pickup will be.
β οΈ Important safety reminder
Winds above 15 mph require deflation and discontinuation of use. Always follow the rental agreement, posted safety rules, and staff instructions.
Delivery day checklist
A few minutes of prep can make setup much faster and help avoid delays, relocation, or extra labor.
Measure access points
Make sure gates, walkways, and tight turns give us at least 36 inches of clear width.
Make sure gates, walkways, and tight turns give us at least 36 inches of clear width.
Confirm the setup surface
Double check that the actual setup surface matches what you told us in advance. If anything changed, let us know right away.
Double check that the actual setup surface matches what you told us in advance. If anything changed, let us know right away.
Choose a safe setup area
Pick a flat area away from low branches, fences, pools, sharp objects, and overhead power lines.
Pick a flat area away from low branches, fences, pools, sharp objects, and overhead power lines.
Clear the yard and access path
Move vehicles, toys, furniture, hoses, lawn tools, and other obstacles out of the path from the unloading area to setup.
Move vehicles, toys, furniture, hoses, lawn tools, and other obstacles out of the path from the unloading area to setup.
Clean up pet waste and debris
Please remove pet waste, branches, rocks, stickers, and other debris before we arrive.
Please remove pet waste, branches, rocks, stickers, and other debris before we arrive.
Have power ready
Make sure a working outlet is available nearby unless we agreed on a different setup in advance.
Make sure a working outlet is available nearby unless we agreed on a different setup in advance.
Turn sprinklers off
Please make sure sprinklers stay off before and during the rental unless the unit is specifically being used wet.
Please make sure sprinklers stay off before and during the rental unless the unit is specifically being used wet.
Secure pets
Keep pets inside or otherwise secured during delivery, setup, and pickup.
Keep pets inside or otherwise secured during delivery, setup, and pickup.
Know venue or HOA rules
Please confirm any park, venue, or HOA restrictions ahead of time, including power and water access if needed.
Please confirm any park, venue, or HOA restrictions ahead of time, including power and water access if needed.
Make sure an adult is available
Someone 18 or older must be present at setup to confirm placement, review details, and accept the equipment.
Someone 18 or older must be present at setup to confirm placement, review details, and accept the equipment.
Common questions
A few quick answers to the things customers ask most often before event day.
What happens if the setup area is not ready when you arrive?
If access is blocked, the area is unsafe, or the surface is not suitable, setup may be delayed, relocated, or canceled depending on the situation. Additional labor or wait-time charges may apply.
Can you set up in the front yard, backyard, park, or on concrete?
Often yes, depending on the unit, the space, and the surface. The area must be safe, accessible, and suitable for proper anchoring or alternate securing methods. If you need a different surface than the one originally provided, please tell us in advance so we can confirm whether the setup is still possible.
What do I need to do during the event?
Please supervise children, follow occupancy and age guidelines, keep food, drinks, confetti, silly string, face paint, and sharp objects away from the inflatable, and stop use immediately if weather becomes unsafe.
What if I want to add more rentals?
Reach out as soon as possible. We may still be able to add tables, chairs, concessions, or other items if inventory and routing allow.
What should I do before pickup?
Please make sure the unit is empty of personal items and that the pickup path is clear and accessible.
Need help before your event?
Weβre happy to help with setup questions, add-ons, or last-minute details. The more we can confirm ahead of time, the smoother everything goes.
Thanks again for booking with Backyard Bouncehouse. We canβt wait to help make your day awesome.
